Support

Something not working, or an idea for what Smolpad should do next? Here's how to reach us, and answers to the questions that come up most.

Reporting a problem

A bug report is much easier to act on with a little context. If you can, include:

Screenshots help enormously, especially for anything visual.

Common questions

Where are my notes stored?

As plain Markdown (.md) files in a folder you can open yourself: in your own iCloud Drive by default, or your own Dropbox if you turn that on. There's no database and no proprietary format. You can open them with any text editor, on any device, and they stay yours whether or not you keep using Smolpad.

How do I get my notes on another device?

Sign in to the same iCloud account on both, and they'll sync automatically. Smolpad never sees your notes; syncing happens entirely through Apple's service, or through Dropbox if you choose it.

Where do my pictures go?

Next to the note. When you drag or paste a picture in, Smolpad copies the file into your notes folder beside the note, so the note keeps working if the original moves. If you'd rather keep pictures out of the way, Settings › Editor › Images can put them in an images folder next to the note instead. Either way they're ordinary files, and they sync with the note through iCloud or Dropbox.

Why does the Markdown change to HTML when I resize a picture?

Because Markdown has no way to write a size. Every editor that offers one has invented its own, and of those inventions only the HTML tag is read by anything else, so that's the one Smolpad writes: <img src="photo.png" width="320">. Your note is still a plain text file, and it still renders on GitHub, in Obsidian, and anywhere else that reads Markdown.

Drag the picture back out to its full width, or choose Resize from its menu and then Original Size, and the tag goes away again: the line returns to ![](photo.png).

What does Smolpad Pro include?

Smolpad is free for your first ten notes, with every editing feature included. Pro removes the note limit and adds the full theme collection, the alternate app icons, and Dropbox as a storage option.

I already paid. How do I restore my purchase?

Open the upgrade screen in the app and choose Restore Purchases. Purchases are tied to your Apple Account, so make sure you're signed in with the same one you bought with.

I lost my Pro features after updating

Try Restore Purchases on the upgrade screen first. If that doesn't bring them back, get in touch, and say which device it's happening on so we can sort it out.

My notes are not syncing between my Mac and my iPhone

Smolpad syncs through iCloud Drive, and each device has its own switch for it, separate from your account. Check all three, then quit and reopen Smolpad on the device that was behind: it moves its notes into iCloud on its own.

On the Mac: open System Settings, click your name at the top, then iCloud, then Drive. Sync this Mac should be on, and Smolpad should appear under Apps syncing to iCloud Drive with its switch on. Smolpad is not listed under Saved to iCloud on a Mac, so do not look for it there. In Smolpad itself, the bar at the bottom of a note reads iCloud · Smolpad when sync is on and Local · Smolpad when it is not.

On iPhone or iPad: open Settings, tap your name, then iCloud. Under Saved to iCloud, tap See All and make sure Smolpad is on, and open iCloud Drive to check that Sync this iPhone (or iPad) is on.

Everywhere: both devices signed in to the same Apple Account, and the same storage chosen in Smolpad's Settings › Storage. Notes made while a device was not syncing are not lost. They are copied into iCloud the next time Smolpad opens with iCloud Drive on.

Since 1.3.6, Smolpad says it outright. Settings › Storage has a line under the storage cards: iCloud is on, and every note here is synced, with the note count; Uploading or Downloading while notes move; or, in amber, that notes are staying on this device and what to turn on. It is the same line on Mac, iPhone, and iPad, so start there.

Can I use Smolpad without iCloud?

Yes. If iCloud isn't available, Smolpad keeps your notes locally on the device instead, in the same plain Markdown files. Dropbox is available as an alternative with Pro.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us. On iPhone or iPad, open the Settings app, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings.

Keyboard shortcuts

Smolpad is built for the keyboard: new note, search, jump between notes, bold, links, images and more without touching the mouse. The full list, for the Mac and for iPad with a hardware keyboard, is on the keyboard shortcuts page. Inside the app, Command-/ shows the same list.

Privacy

Smolpad collects nothing: no analytics, no tracking, no accounts. The full details are in the privacy policy.

Writing about Smolpad?

The press kit has a fact sheet, copy you are welcome to quote, and screenshots at full resolution. Review copies are free for anyone covering the app: email press@smolpad.com.